Delete Account

1. Delete From Within the App (Recommended)

• Open the Heltrum app.
• Go to the Profile tab.
• Find the Legal & Privacy section.
• Tap Delete Account.
• Enter the required deletion confirmation word and confirm the action.

2. If You Can't Access the App

If you cannot access your account through the app, send a deletion request to support@heltrum.com from the email address registered to your account.

3. Data Categories Deleted

The in-app account deletion flow is designed to delete your authentication account, profile information, account-linked social data and messages, server-stored health/cycle, fitness, nutrition and financial records, feedback records, and your profile-photo files stored in Heltrum Storage. Heltrum local app data on the device used for deletion is also cleared.

4. Local and Third-Party Records

Data that exists only locally on another device and was never transmitted to Heltrum servers cannot be remotely erased; it is removed when app data is cleared or the app is uninstalled on that device. Third-party records such as Apple App Store, Google Play or subscription-provider transaction records may remain subject to that provider's retention policy and legal obligations.

5. Contact

support@heltrum.com